Telephone: 01792 799575
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Complaints Procedure

Our Commitment to Customers

We aim to ensure that:

  • Making a complaint is as easy as possible
  • We treat your complaint seriously
  • We deal with your complaint promptly and in confidence
  • We learn from complaints and use them to review and improve our service

What is a complaint?

A complaint is when you tell us you are not happy about the service we provide. It can be about anything and could include:

  • When we do not deliver a service on time
  • When we give you the wrong information
  • When you receive a poor quality service
  • When you have a problem with a member of staff

How to make a complaint

If you wish to make a formal complaint you can contact our Office in any of the ways listed below.

By email via our website contact form

In writing to our Customer Services Team at
South Wales Transport (Neath) Ltd
Unit 2, Ferryboat Close
Swansea Enterprise Park
Swansea
SA6 8QN

By phone to 01792 799575

In person at our offices.

Your complaint will be fully investigated and a response issued within 10 working days.

If you are unhappy with the response you can write to the Managing Director:

Mr D Fowles
Unit 2, Ferryboat Close
Swansea Enterprise Park
Swansea
SA6 8QN

If you are still unhappy

If you are still unhappy with our response you can contact Bus Users UK at:

Bus Users Cymru
Leckwith Offices
Sloper Road
Cardiff
CF11 8TB

Tel: 0300 111 0001
Email: [email protected]

Welsh / Cymraeg

 

SOUTH WALES TRANSPORT (NEATH) LTD
Unit 2, Ferryboat Close, Swansea Enterprise Park, Llansamlet, Swansea, SA6 8QN
  • Route One Awards Finalist 2014
  • Route One Awards Finalist 2016
  • ISO9001 Registered

Telephone: 01792 799575

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